Update - Teams are still actively investigating this issue. We will continue to provide updates as we receive them.
Please remember the existing workarounds for this issue:
- If you are set up as a Desktop User, you may login using the AM URL (North America): https://am-desktop.corrigopro.com and perform actions via the Desktop
- As a workaround to not receiving the OTP via text, you may select the option to receive the code via email, as that function is not affected
Apr 21, 2026 - 11:07 CDT
Update - Teams are still actively investigating this issue. We will continue to provide updates as we receive them.
Please remember the existing workarounds for this issue:
- If you are set up as a Desktop User, you may login using the AM URL (North America): https://am-desktop.corrigopro.com and perform actions via the Desktop
- As a workaround to not receiving the OTP via text, you may select the option to receive the code via email, as that function is not affected
Apr 20, 2026 - 11:19 CDT
Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with CorrigoPro where users are not able to log into the Mobile Application. Currently this is only affecting the Americas (AM) Region.
Users may receive an Error message that says "Account restricted from receiving verification code", or they may be notified that a code was sent but not actually receive the One Time Password (OTP) via text.
If you are set up as a Desktop User, you may login using the AM URL (North America): https://am-desktop.corrigopro.com and perform actions via the Desktop.
As a workaround to not receiving the OTP via text, you may select the option to receive the code via email, as that function is not affected by this issue.
Our Product and Engineering teams are aware of this issue, and are diligently working towards a fix.
A master case (01004089) has been opened for this issue to track incident volume. When contacting Support, please reference the master case # if your issue is thought to be related.
Apr 17, 2026 - 18:26 CDT
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Europe, the Middle East & Africa Region
Operational
Corrigo Enterprise
Operational
CorrigoPro
Operational
Enterprise Integrations
Operational
Corrigo Enterprise Reporting Services
Operational
Global Service Center
Operational
Premium Backup Service
Operational
Incident Response Plan Testing
Operational
OneServiceCenter Support Self-Help & MyPortal Sites
Operational
Snowflake Monitoring
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2026
No incidents reported today.
Apr 23, 2026
No incidents reported.
Apr 22, 2026
No incidents reported.
Apr 21, 2026
Unresolved incident: JLLT OneServiceCenter has been alerted to potential service issues with CorrigoPro - Unable to log into the Mobile App (AM Region).
Completed -
The scheduled maintenance has been completed.
Apr 19, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 4/18/2026 from 8 PM CST to 12 AM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Apr 17, 23:36 CDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 4/18/2026 from 2 PM CST to 6 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Apr 17, 23:36 CDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 15:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 4/18/2026 from 11 AM CST to 3 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Apr 17, 23:35 CDT
Resolved -
This incident has been resolved.
Apr 17, 06:22 CDT
Investigating -
JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise Users facing Internal Server Errors when attempting to Export a report.
A master case (01003730) has been opened for this issue to track incident volume. When contacting Support, please reference the master case # if your issue is thought to be related.
Apr 16, 17:01 CDT
Completed -
The scheduled maintenance has been completed.
Apr 12, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 4/11/2026 from 8 PM CST to 12 AM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Apr 11, 10:02 CDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 4/11/2026 from 2 PM CST to 6 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Apr 11, 10:03 CDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 15:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 11:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 4/11/2026 from 11 AM CST to 3 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Apr 11, 10:01 CDT