Our technical teams are continuing to investigate this matter. As a reminder,
Workaround(s): #1) Existing CruLeads/CruMembers to log into the CorrigoPro Desktop if they are set up as a User #2) Set up your Cru to receive the OTP via email address and login in using that code received to the email address.
Steps to set up email address to receive the OTP: --- From the CorrigoPro Work Orders page, navigate to the "Our Cru" section --- Select the Cru Record and then select "Change Email" --- Add the email address for the Cru and click "Save" --- Then, have the Cru use the "Send to Email" option on the mobile application to receive the OTP via that email address
Posted Oct 02, 2026 - 15:58 CDT
Update
We are continuing to investigate this issue.
Posted Oct 02, 2026 - 06:49 CDT
Investigating
JLLT OneServiceCenter has been made aware of an issue that may be affecting services with:
#1) Existing CruLeads/CruMembers not receiving the One-Time Passcode (OTP) when attempting to login to the Mobile Application #2) Invitation text message not being received to newly invited Cru after inviting them in the CorrigoPro Desktop
Our Engineering teams are aware and actively working towards a resolution.
Workaround(s): #1) Existing CruLeads/CruMembers to log into the CorrigoPro Desktop if they are set up as a User #2) Set up your Cru to receive the OTP via email address and login in using that code received to the email address.
Steps to set up email address to receive the OTP: --- From the CorrigoPro Work Orders page, navigate to the "Our Cru" section --- Select the Cru Record and then select "Change Email" --- Add the email address for the Cru and click "Save" --- Then, have the Cru use the "Send to Email" option on the mobile application to receive the OTP via that email address
A master case (01050263) has been opened for this issue to track incident volume. When contacting Support, please reference the master case # if your issue is thought to be related.
Posted Oct 01, 2026 - 10:43 CDT
This incident affects: Americas Region (CorrigoPro).