JLLT OneServiceCenter has been alerted to potential service issues with CorrigoPro Cru Mobile Login and Invitation Functionality in the AM Region

Incident Report for Corrigo

Resolved

This incident has been resolved.

Posted Oct 01, 2026 - 10:00 CDT

Investigating

JLLT OneServiceCenter has been made aware of an issue that may be affecting services with inviting CruLeads/CruMembers in the CorrigoPro Desktop. The Invitation text message is not being send out to newly invited Cru. Additionally, when existing CruLeads/CruMembers are attempting to login to the Mobile Application, the One-Time Passcode (OTP) is not received. At this time this appears to only affect the AM Region.

A possible workaround for existing CruLeads/CruMembers is to log into the Desktop if you are set up as a User.

Our Engineering teams are aware and working towards a resolution.

A master case (01050263) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.

Posted Sep 30, 2026 - 08:46 CDT

This incident affected: Americas Region (CorrigoPro).