Update - If when you hover over the "Error Execution" message on your subscription and the error says "Failure sending mail: The operation has timed out. Mail will not be resent", this issue should now be resolved. Your subscription should successfully generate on their next run.
Teams are still investigation other "Error Execution" messages such as "Internal Server Error".
Sep 20, 2024 - 06:16 CDT
Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise where Report Subscriptions may not be generating as intended.
Users May Experience: Report Subscriptions showing a status of Error: Execution, or other Error Statuses on their Report Subscriptions.
Users who are experiencing such issues are advised to generate their report manually, until a fix or patch is implemented.
A master case (00804523) has been opened for this issue to track incident volume. When contacting Support, please reference the master case # if your issue is thought to be related.
Sep 19, 2024 - 10:11 CDT
Email and text notifications for Incidents are now available. Press the Subscribe button above to be proactively informed about any incidents affecting the availability of our services.
Resolved -
This incident has been resolved.
Sep 25, 12:10 CDT
Investigating -
Corrigo Integrators and Administrators:
This is a REMINDER that Scheduled Maintenance for Production IFS (Integration) Servers will start TODAY 9/20/2024 at 8:00 PM PST.
During the maintenance window, integrated components, as well as FTPS.corrigo.com and SFTP.corrigo.com may be impacted.
If you have specific questions about this event, please send an email to OneServiceCenter at support.jllt@jll.com and a member of the Support team will contact you with further instructions.
Maintenance completion will be communication through the status page.
Sep 20, 05:18 CDT
Identified -
Corrigo Integrators and Administrators:
Production IFS (Integration) Servers will be updated on 9/20/2024 at 8:00 PM PST
Estimated Duration of Maintenance: 4 hours
During the maintenance window, integrated components, as well as FTPS.corrigo.com and SFTP.corrigo.com may be impacted.
If you have specific questions about this event, please contact OneServiceCenter at support.jllt@jll.com and a member of the Support Team will contact you with further instructions.
Maintenance completion will be communicated through the status page
Sep 6, 12:28 CDT
Resolved -
This incident has been resolved.
Sep 20, 08:14 CDT
Update -
We are continuing to monitor for any further issues.
Sep 20, 06:10 CDT
Update -
We are continuing to monitor for any further issues.
Sep 20, 05:38 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 20, 05:15 CDT
Investigating -
JLLT OneServiceCenter has been made aware of an issue that may be affecting services with EMEA Enterprise customers are not able to log in to their accounts..
A master case 00804898 has been opened for this issue to track incident volume. When contacting Support, please reference the master case #00804898 if your issue is thought to be related.
Sep 20, 03:04 CDT
Resolved -
This incident has been resolved.
Sep 16, 08:01 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 13, 17:33 CDT
Investigating -
JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise system availability in the EMEA Region.
Users May Experience: Latency/Slowness when performing general navigation, and/or seeing "An Unexpected Error Has Occurred" page error, or other generic page errors.
A master case (00802615) has been opened for this issue to track incident volume. When contacting Support, please reference the master case # if your issue is thought to be related.
Sep 13, 17:30 CDT