Corrigo Application Availability
JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise - Unable to Create Work Orders in Customer Portal
Update - JLLT OneServiceCenter Teams have been informed that there may be some lingering latency and slowness issues being seen in the Corrigo Enterprise Back Office. The appropriate teams are aware. We will continue to work towards a permanent fix for this issue as well as the Google Maps widget issue, and will update here when more information is available. Please continue to refer to the related Master Case (00948650) if you believe your issues are related.
Nov 21, 2025 - 13:36 CST
Update - JLLT OneServiceCenter Teams are continuing to work on this issue. The map on the Customer Portal application has been temporarily removed. The map on the Work Order pages in Back Office is visible and the latency issues should be resolved. We will continue to work towards a permanent fix for this issue and will update here when more information is available. Please continue to refer to the related Master Case (00948650) if you have issues relating.
Nov 20, 2025 - 17:54 CST
Update - JLL OneServiceCenter teams have identified slowness and latency issues in Corrigo Enterprise. These performance issues may be related to the Google Maps widget problem that our technical team is actively working to resolve. We will continue to update this status page as more information becomes available.
Nov 20, 2025 - 10:18 CST
Update - The Work Order functionality in the Customer Portal desktop application should now be functioning as expected. Due to troubleshooting efforts, the Google Map widget on the Work Order pages in both the Customer Portal and Back Office may be unavailable, or show an error message saying "Something went wrong". We are working to recover this widget. We understand the impact of Google Maps being inaccessible, and will continue to recover full performance. Thank you for your patience.
Nov 19, 2025 - 19:32 CST
Update - Our Product and Engineering teams are continuing to investigate and troubleshoot this issue. We will provide at least one additional update over this evening (CT), and keep this page informed on the status as we have more information. We appreciate your patience. At this time Contacts who are experiencing these issues should try creating the Work Order/Service Request via their Mobile Application.
Nov 19, 2025 - 18:14 CST
Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise where Contacts are unable to create Work Orders in Customer Portal.

Users may experience screen lock or error message. This appears to be on desktop only. Mobile versions appear to still be able to create work orders without issue.

Our Product and Engineering teams are actively reviewing this and we will update this status page post when more information or ETA on a fix is provided.

A master case (00948650) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 19, 2025 - 15:18 CST

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Americas Region ? Degraded Performance
Corrigo Enterprise 9x ? Degraded Performance
CorrigoPro ? Operational
Enterprise Integrations Operational
Field Service Management ? Operational
Corrigo Enterprise Reporting Services Operational
Business Intelligence Operational
Asia Pacific Region ? Degraded Performance
Corrigo Enterprise ? Degraded Performance
CorrigoPro Operational
Enterprise Integrations Operational
Corrigo Enterprise Reporting Services Operational
Europe, the Middle East & Africa Region ? Degraded Performance
Corrigo Enterprise ? Degraded Performance
CorrigoPro ? Operational
Enterprise Integrations Operational
Corrigo Enterprise Reporting Services Operational
Global Service Center ? Operational
Premium Backup Service Operational
Incident Response Plan Testing Operational
OneServiceCenter Support Self-Help & MyPortal Sites ? Operational
Snowflake Monitoring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[UPCOMING] Scheduled Maintenance for Production Integrations - November 22nd Nov 22, 2025 22:00 - Nov 23, 2025 02:00 CST

Corrigo Integrators and Administrators:

Production Integrated File System (IFS Integration) Servers will be updated on November 22nd at 8:00 PM PT / 10:00 PM CT

Estimated Duration of Maintenance: 4 hours

During the maintenance window, integrated components, as well as FTPS.corrigo.com and SFTP.corrigo.com may be impacted.

If you have specific questions about this event, please contact OneServiceCenter at support.jllt@jll.com and a member of the Support Team will contact you with further instructions.

Maintenance completion will be communicated through the status page
Posted on Nov 07, 2025 - 10:05 CST
Nov 21, 2025

Unresolved incident: JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise - Unable to Create Work Orders in Customer Portal.

Nov 20, 2025
JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise Quote Rejections
Resolved - This incident has been resolved.
Nov 20, 10:13 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 07:11 CST
Identified - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise Users facing issues/extreme lag when attempting to reject Quotes in the Back Office.

This issue has been identified and a patch will be deployed Nov 18th which should resolve this issue. We will continue to update the status page with any further details as we have them.

A master case (00947530) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 17, 15:40 CST
JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise - Formatting in Notes and Descriptions areas
Resolved - This incident has been resolved.
Nov 20, 10:13 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 07:11 CST
Identified - This issue has been identified and the patch to resolve it will be deployed in the evening of Nov 18th (CT).
Nov 18, 13:17 CST
Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise where Notes and/or Description areas are not formatting properly in the Back Office

Users May Experience: Word wrap not functioning properly, line breaks (Enter key/Shift Enter key) not being recognized.

Our Product and Engineering teams are actively reviewing this and we will update this status page post when more information or ETA on a fix is provided.

A master case (00947371) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 17, 15:56 CST
Nov 19, 2025
Nov 18, 2025
Nov 17, 2025
Nov 16, 2025
AM Regional Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 CST
Scheduled - Corrigo operations teams will be performing maintenance 11/15/2025 from 8 PM CST to 12 AM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 15, 02:58 CST
Nov 15, 2025
EMEA Regional Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 14:00 CST
Scheduled - Corrigo operations teams will be performing maintenance 11/15/2025 from 2 PM CST to 6 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 15, 02:59 CST
APAC Regional Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 12:00 CST
Scheduled - Corrigo operations teams will be performing maintenance 11/15/2025 from 12 PM CST to 4 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 15, 03:01 CST
Nov 14, 2025
JLLT OneServiceCenter has been alerted to potential service issues with Field Service Management Modules (FSM/IFSM)
Resolved - This incident has been resolved.
Nov 14, 14:41 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:50 CST
Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Field Service Management (FSM/IFSM), where the Time Card Module and/or Service Agreement module(s) are being turned off/disabled unexpectedly.

If you believe your FSM/IFSM account is affected, please send an email to support.jllt@jll.com, or call OneServiceCenter support at 1-877-701-8326 and follow options for Field Service Management. Please have your account details ready. Our agents will be able to assist you in re-enabling your intended module(s).

A master case (00945931) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 12, 09:07 CST
Nov 13, 2025
Nov 12, 2025
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025
AM Regional Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 CST
Scheduled - Corrigo operations teams will be performing maintenance 11/8/2025 from 8 PM CST to 12 AM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 8, 10:17 CST
Nov 8, 2025
EMEA Regional Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:00 CST
Scheduled - Corrigo operations teams will be performing maintenance 11/8/2025 from 2 PM CST to 6 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 8, 10:16 CST
APAC Regional Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:00 CST
Scheduled - Corrigo operations teams will be performing maintenance 11/8/2025 from 12 PM CST to 4 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 8, 10:14 CST
Nov 7, 2025
Corrigo Enterprise - Integrated File System (IFS) - API Based Solutions Update
Resolved - This incident has been resolved.
Nov 7, 10:02 CST
Identified - JLL Technology team is standardizing Cloud Infrastructure for all JLL Product offerings to provide the highest level of security and management.
 
Current Corrigo IP addresses sending integration data will change.  Customers using firewalls or similar tools to filter traffic will need to update their rules to allow traffic from the following Corrigo integration IPs:
 
52.176.50.219
168.61.169.90
104.43.164.120
 
Adding these IPs to your firewall Allow list will ensure that your integration will continue work when Corrigo integrations are migrated to Azure Cloud.
 
When must this request be completed?: It is advised that customers pursue these firewall changes promptly to avoid any disruption of service for integrated solutions.
Sep 10, 07:15 CDT
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