Identified - This issue has being identified and teams are continuing to research possible resolutions. We will continue to make updates on this same Status page post with new details as we have them.
Aug 18, 2025 - 11:43 CDT
Update - We are continuing to investigate this issue.
Aug 18, 2025 - 09:24 CDT
Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with CorrigoPro receiving "Invalid Request Data" Error while attaching a document to a WO.
A master case (00915957) has been opened for this issue to track incident volume. When contacting Support, please reference the master case # if your issue is thought to be related.
Aug 17, 2025 - 20:33 CDT
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Resolved -
This incident has been resolved.
Aug 18, 11:42 CDT
Update -
Corrigo Integrators and Administrators:
This is a REMINDER that Scheduled Maintenance for Production Integrated File System (IFS Integration) Servers will start TODAY August 15th at 8:00 PM PDT.
During the maintenance window, integrated components, as well as FTPS.corrigo.com and SFTP.corrigo.com may be impacted.
If you have specific questions about this event, please send an email to OneServiceCenter at support.jllt@jll.com and a member of the Support team will contact you with further instructions.
Maintenance completion will be communication through the status page.
Aug 15, 13:42 CDT
Identified -
Corrigo Integrators and Administrators:
Production Integrated File System (IFS Integration) Servers will be updated on August 15th at 8:00 PM PDT
Estimated Duration of Maintenance: 4 hours
During the maintenance window, integrated components, as well as FTPS.corrigo.com and SFTP.corrigo.com may be impacted.
If you have specific questions about this event, please contact OneServiceCenter at support.jllt@jll.com and a member of the Support Team will contact you with further instructions.
Maintenance completion will be communicated through the status page
Aug 1, 15:42 CDT
Resolved -
This incident has been resolved.
Aug 18, 09:15 CDT
Identified -
What is happening? • All “File” transmissions (Jobs) will fail during the outage. Please make appropriate changes based on outage schedule. • The following Prod links and DNS will not be operational during outage: p-dtp-s.jll.com and https://p-dtp-h.jll.com (Web client)
Who is impacted? • SFTP and HTTPS users for Sterling Internal/External Production Environment
What do I need to do? 1. Please do not schedule jobs based on time window (August 16th (20:00 pm CT – 23:59 pm CT)) 2. We recommend changing automated processes based on maintenance window – August 16th (20:00 pm CT – 23:59 pm CT)
Aug 13, 13:49 CDT
Completed -
The scheduled maintenance has been completed.
Aug 17, 02:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 8/16/2025 from 8 PM PST to 12 AM PST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Aug 16, 11:41 CDT
Completed -
The scheduled maintenance has been completed.
Aug 16, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 14:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 8/16/2025 from 12 PM PST to 4 PM PST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Aug 16, 11:40 CDT
Resolved -
This incident has been resolved.
Aug 13, 11:57 CDT
Identified -
Investigating - What is happening? • All “File” transmissions (Jobs) will fail during the outage. Please make appropriate changes based on outage schedule. • The following Prod links and DNS will not be operational during outage: p-dtp-s.jll.com and https://p-dtp-h.jll.com (Web client)
Who is impacted? • SFTP and HTTPS users for Sterling Internal/External Production Environment
What do I need to do? 1. Please do not schedule jobs based on time window (7/26/25 –16:00 pm CT – 23:59 pm CT) 2. We recommend changing automated processes based on maintenance window – Sat August 9th - 16:00 pm CT – 23:59 pm CT
Aug 5, 13:18 CDT
Completed -
The scheduled maintenance has been completed.
Aug 10, 02:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 8/9/2025 from 8 PM PST to 12 AM PST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Aug 8, 16:35 CDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:00 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 8/9/2025 from 12 PM PST to 4 PM PST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Aug 8, 16:35 CDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 16:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 12:00 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 8, 16:34 CDT
Scheduled -
Corrigo operations teams will be performing maintenance 8/9/2025 from 10 AM PST to 2 PM PST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Aug 9, 12:00 CDT
Resolved -
This incident has been resolved.
Aug 8, 08:48 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 7, 08:17 CDT
Investigating -
JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise customers being unable to send work orders to providers.
Users May Experience: Receiving an "Internal Server Error" upon clicking "Send" to send the work order to the provider
A master case (00912635) has been opened for this issue to track incident volume. When contacting Support, please reference the master case # if your issue is thought to be related.
Aug 7, 07:31 CDT