Resolved -
This incident has been resolved.
Sep 3, 15:58 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 3, 14:12 CDT
Identified -
The issue has been identified and a fix is being implemented.
Sep 3, 13:55 CDT
Investigating -
JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise version 9.23 where Users are experiencing difficulty resetting their passwords.
Users May Experience: When clicking the password reset link in the Reset Password email, you may be redirected to the generic login screen instead of the standard password reset page.
Temporary Workaround: You may use alternative login methods if they are offered for your company, such as Single-Sign On (SSO), or you may reach out to your company's System Administrator/Technical Contact and have them reset your password manually.
We apologize for the inconvenience and appreciate your patience.
A master case (01042643) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Sep 3, 12:38 CDT