Corrigo Status

Corrigo Application Availability

JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise - Unable to Create Work Orders in Customer Portal

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 2025 - 11:40 CST

Update - JLLT OneServiceCenter Teams have been informed that there may be some lingering latency and slowness issues being seen in the Corrigo Enterprise Back Office. The appropriate teams are aware. We will continue to work towards a permanent fix for this issue as well as the Google Maps widget issue, and will update here when more information is available. Please continue to refer to the related Master Case (00948650) if you believe your issues are related.
Nov 21, 2025 - 13:36 CST

Update - JLLT OneServiceCenter Teams are continuing to work on this issue. The map on the Customer Portal application has been temporarily removed. The map on the Work Order pages in Back Office is visible and the latency issues should be resolved. We will continue to work towards a permanent fix for this issue and will update here when more information is available. Please continue to refer to the related Master Case (00948650) if you have issues relating.
Nov 20, 2025 - 17:54 CST

Update - JLL OneServiceCenter teams have identified slowness and latency issues in Corrigo Enterprise. These performance issues may be related to the Google Maps widget problem that our technical team is actively working to resolve. We will continue to update this status page as more information becomes available.
Nov 20, 2025 - 10:18 CST

Update - The Work Order functionality in the Customer Portal desktop application should now be functioning as expected. Due to troubleshooting efforts, the Google Map widget on the Work Order pages in both the Customer Portal and Back Office may be unavailable, or show an error message saying "Something went wrong". We are working to recover this widget. We understand the impact of Google Maps being inaccessible, and will continue to recover full performance. Thank you for your patience.
Nov 19, 2025 - 19:32 CST

Update - Our Product and Engineering teams are continuing to investigate and troubleshoot this issue. We will provide at least one additional update over this evening (CT), and keep this page informed on the status as we have more information. We appreciate your patience. At this time Contacts who are experiencing these issues should try creating the Work Order/Service Request via their Mobile Application.
Nov 19, 2025 - 18:14 CST

Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise where Contacts are unable to create Work Orders in Customer Portal.

Users may experience screen lock or error message. This appears to be on desktop only. Mobile versions appear to still be able to create work orders without issue.

Our Product and Engineering teams are actively reviewing this and we will update this status page post when more information or ETA on a fix is provided.

A master case (00948650) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 19, 2025 - 15:18 CST

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Americas Region Operational

Corrigo Enterprise 9x Operational

CorrigoPro Operational

Enterprise Integrations Operational

Field Service Management Operational

Corrigo Enterprise Reporting Services Operational

Business Intelligence Operational

Asia Pacific Region Operational

Corrigo Enterprise Operational

CorrigoPro Operational

Enterprise Integrations Operational

Corrigo Enterprise Reporting Services Operational

Europe, the Middle East & Africa Region Operational

Corrigo Enterprise Operational

CorrigoPro Operational

Enterprise Integrations Operational

Corrigo Enterprise Reporting Services Operational

Global Service Center Operational

Premium Backup Service Operational

Incident Response Plan Testing Operational

OneServiceCenter Support Self-Help & MyPortal Sites Operational

Snowflake Monitoring Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2025

No incidents reported today.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

Unresolved incident: JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise - Unable to Create Work Orders in Customer Portal.

Nov 23, 2025

[UPCOMING] Scheduled Maintenance for Production Integrations - November 22nd

Completed - The scheduled maintenance has been completed.
Nov 23, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:00 CST

Scheduled - Corrigo Integrators and Administrators:

Production Integrated File System (IFS Integration) Servers will be updated on November 22nd at 8:00 PM PT / 10:00 PM CT

Estimated Duration of Maintenance: 4 hours

During the maintenance window, integrated components, as well as FTPS.corrigo.com and SFTP.corrigo.com may be impacted.

If you have specific questions about this event, please contact OneServiceCenter at support.jllt@jll.com and a member of the Support Team will contact you with further instructions.

Maintenance completion will be communicated through the status page
Nov 7, 10:05 CST

AM Regional Maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 20:00 CST

Scheduled - Corrigo operations teams will be performing maintenance 11/22/2025 from 8 PM CST to 12 AM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 22, 11:53 CST

Nov 22, 2025

EMEA Regional Mainteanance

Completed - The scheduled maintenance has been completed.
Nov 22, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 14:00 CST

Scheduled - Corrigo operations teams will be performing maintenance 11/22/2025 from 2 PM CST to 6 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 22, 11:51 CST

APAC Regional Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 16:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 12:00 CST

Scheduled - Corrigo operations teams will be performing maintenance 11/22/2025 from 12 PM CST to 4 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 22, 11:50 CST

Nov 21, 2025

Nov 20, 2025

JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise Quote Rejections

Resolved - This incident has been resolved.
Nov 20, 10:13 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 07:11 CST

Identified - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise Users facing issues/extreme lag when attempting to reject Quotes in the Back Office.

This issue has been identified and a patch will be deployed Nov 18th which should resolve this issue. We will continue to update the status page with any further details as we have them.

A master case (00947530) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 17, 15:40 CST

JLLT OneServiceCenter has been alerted to potential service issues with Corrigo Enterprise - Formatting in Notes and Descriptions areas

Resolved - This incident has been resolved.
Nov 20, 10:13 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 07:11 CST

Identified - This issue has been identified and the patch to resolve it will be deployed in the evening of Nov 18th (CT).
Nov 18, 13:17 CST

Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Corrigo Enterprise where Notes and/or Description areas are not formatting properly in the Back Office

Users May Experience: Word wrap not functioning properly, line breaks (Enter key/Shift Enter key) not being recognized.

Our Product and Engineering teams are actively reviewing this and we will update this status page post when more information or ETA on a fix is provided.

A master case (00947371) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 17, 15:56 CST

Nov 19, 2025

Nov 18, 2025

Nov 17, 2025

Nov 16, 2025

AM Regional Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 CST

Scheduled - Corrigo operations teams will be performing maintenance 11/15/2025 from 8 PM CST to 12 AM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 15, 02:58 CST

Nov 15, 2025

EMEA Regional Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 14:00 CST

Scheduled - Corrigo operations teams will be performing maintenance 11/15/2025 from 2 PM CST to 6 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 15, 02:59 CST

APAC Regional Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 16:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 12:00 CST

Scheduled - Corrigo operations teams will be performing maintenance 11/15/2025 from 12 PM CST to 4 PM CST. During the maintenance window users may experience brief periods of latency, or encounter errors while performing routine operations.
Nov 15, 03:01 CST

Nov 14, 2025

JLLT OneServiceCenter has been alerted to potential service issues with Field Service Management Modules (FSM/IFSM)

Resolved - This incident has been resolved.
Nov 14, 14:41 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 15:50 CST

Investigating - JLLT OneServiceCenter has been made aware of an issue that may be affecting services with Field Service Management (FSM/IFSM), where the Time Card Module and/or Service Agreement module(s) are being turned off/disabled unexpectedly.

If you believe your FSM/IFSM account is affected, please send an email to support.jllt@jll.com, or call OneServiceCenter support at 1-877-701-8326 and follow options for Field Service Management. Please have your account details ready. Our agents will be able to assist you in re-enabling your intended module(s).

A master case (00945931) has been opened for this issue to track incident volume.
When contacting Support, please reference the master case # if your issue is thought to be related.
Nov 12, 09:07 CST